Yesterday, global marketing research company J.D. Power and Associates published the results of its 2013 Member Health Plan survey, which measures consumers’ satisfaction with their health insurance plans across the United States. According to the company’s press release on the survey results:
- Overall satisfaction has not changed much, decreasing very slightly from 702 out of 1,000 in 2012 to 701 in 2013.
- 59% of survey respondents had only one choice of health insurance plan when enrolling.
- 51% of respondents reported an increase in their premiums during the past year.
The survey noted a growing interest in enrolling in coverage through online health insurance exchanges, a key part of the 2010 health reform law. Overall, 43% of survey respondents were interested in using a state exchange, though that number varied widely between different groups of participants. Among people in the individual health insurance market, for example, 73% “probably” or “definitely” plan to shop for coverage via exchanges when they debut in October. Among people with employer-sponsored coverage, those working at small companies were most interested in exchanges (53%), followed by employees of medium-sized (48%) and large (43%) companies. According to an article by Dennis Domrzalski of Albuquerque Business First, people with more choices of employer-sponsored coverage were less interested in exchanges, with 50% of those with only one choice of plan expressing interest, compared with 36% of those with two or more choices.
Interest in exchanges also varied among people with different types of coverage. Health insurance exchanges were more popular among consumers currently enrolled in a high-deductible health plan, of whom 59% reported interest in the new systems, than those in more traditional, low-deductible plans, of whom 45% were interested. This could be because high-deductible plan members, who are more immediately affected by the prices of treatment, are more aware of what their coverage buys them and more inclined to find ways to control their health expenses, the J.D. Power analysts explain.
The results were based on a survey of more than 33,000 members of 136 health plans in 17 regions across the United States.
Readers, do you plan to try out the health insurance exchanges later this year and in 2014? Why or why not?